Return & Refund Policy

Need to make a return? Kiriko Made gladly accepts returns for a refund or store-credit on unused, qualifying items. Full refunds can only be offered within 14 days of customer’s receival of purchased goods. After the 14 days, we will only be able to offer store credit in the form of a gift card for up to 30 days of the aforementioned date of receival.

We have changed our store policy and are no longer accepting exchanges on returned items and anything returned to our shop will be refunded only. If you would like a different size or color of an item, you will need to place a new order online.

All shipping fees are non-refundable unless product is determined to be defective or damaged.

*All custom orders, sale items and pottery/ceramics are final sale and we cannot accommodate returns for these items.

*Any items that have been washed, dyed, altered, or damaged will not be eligible for any refund or returns.

*Returns including multiples of the same type of product where all or half of the order is returned will result in a 15% restocking fee.

*Any orders where five (5) or more items are returned will result in a 15% restocking fee.

To initiate a return of a purchased item, please email with the subject heading:


The information you will need to include in your email is as follows:

  • Your invoice
  • The items you wish to return
  • The reason

After your return is approved, we will be able to offer you two options regarding shipping:

  • Upon your request, we would be happy to prepare a shipping label for your return. Please note that if this option if chosen, the calculated shipping cost will be charged to your account or deducted from the total of the refund value.
  • OR all shipping preparations and costs will be handled by the customer. We recommend mailing your return with tracking and insuring the package. If the package is lost or stolen, we are not responsible for reimbursement. Contact the shipping carrier for any issues you are having with the return delivery.

Again, we are no longer accepting any form of exchange for any items. We accept returns for refund or store credit only.

After your return is received and processed, a Kiriko Made customer service representative will be in contact. We typically process returns within 5-7 business days from the receipt of the return package. Returns will be processed in the order received.

Please note, the return label is only valid for U.S. domestic shipments, the customer is responsible for shipping international returns.

*All custom orders and sale items are final sale and we cannot accommodate returns or exchanges for these items.


We accept exchanges or returns for store credit within 14 days of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it.

Returns are for store credit only, unless a product had been damaged or the wrong item was sent, in which case we will do our best to replace the item. Shipping costs are non-refundable.

To return your product, you should mail your product to:
Kiriko Made
1001 SW Morrison St
Portland, OR 97205

The customer is responsible for paying return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance. Kiriko is not responsible for packages lost in transit.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.